Managed Hosting Services

Mineral Gap’s Managed Services Desk (MSD) is the customer interface of our Network Operations Center (NOC) and serves as your technical support resource. The MSD is available 24 hours a day, 365 days a year, with service experts standing ready to assist you with:

Monitoring, management, security and optimization services for servers, network and security devices, storage platforms and data, cloud and collaboration environments, operating systems and customer remote desktops

Multi-tiered service desk with customer portal interface and 24×7 manned service desk

Proactive, around-the-clock monitoring and remediation of customer server, storage and network resources

Metric thresholds and alert conditions defined by the customer for the elements of their IT environment being managed

Instant notification of problems or changes in your IT environment

Routine maintenance, equipment refreshes, optimization and small projects

Equipment receiving and unpacking, and rack and equipment installation and cabling according to customer requirements

Shipping vendor selection

Our MSD is designed to scale with you, and we can customize any solution you need for multiple service scenarios:

• You don’t have an IT manager and you’re looking for full support, including daily care and maintenance of  your IT environment.

• You have an IT department, but you’re looking for assistance with the daily care and maintenance of your  IT environments. Our managed IT services engineers, technicians, and support specialists act as an extension of your team and provide you all the advantages of onsite service and support, while sparing you the high costs of deploying your resources to our facility.

Security Support

Mineral Gap  believes in cutting-edge, forward-thinking security measures. Our facility was built with physical and cybersecurity top-of-mind from day one. Through Mineral Gap’s Managed Services Desk, you have access to our Cloud Assist Security Foundations Bundle, which helps detect, prevent and remediate malicious attacks against your company. This bundle of services includes:

Secure Internet Gateway: The first step toward advanced cybersecurity is to predict attacks before they happen and expand your threat protection beyond the perimeter by removing your DNS blind spot. Protect your users anywhere they access the internet from ever more sophisticated cyber attackers before they can even launch.

NextGen Endpoint Protection: Our enhanced level of defense protects your endpoints in the event an attacker does get through. Our next-generation antivirus solution uses an artificial intelligence and machine learning approach to predict, identify and prevent both known and Day Zero cyber threats from ever executing or causing harm to your endpoints.

Security Awareness: We believe employees should receive systematic security awareness training because they are frequently exposed to advanced phishing and ransomware attacks and can thus become the weak link in your cybersecurity system. We can help you empower your employees to combat the continuing problem of social engineering.

NextGen Firewall: To prevent threats effectively, any network needs to reduce the avenues of attack by controlling which applications run on it. Our NextGen Firewall scans “allowed” application traffic for threats more broadly, while not limiting them to a strict definition of a particular type of threat.

Staff

Our MSD team is staffed with trained and certified specialists and experts who have the experience required to tackle any challenge you face and provide any technical support you need at Mineral Gap.

RoleExperience LevelFunctional ResponsibilityEducation
Domain Specialist I5-7 yearsProvides various helping hands and facility management tasks, including systems maintenance, connectivity, cooling and power infrastructureAppropriate certifications for work (Master HVAC, Microsoft or Cisco certifications); BA or Masters
Domain Specialist IIMinimum 7 yearsProvides various helping hands and facility management tasks, including systems maintenance, connectivity, cooling and power infrastructureAppropriate certifications for work (Master HVAC, Microsoft or Cisco certifications) or BA
Functional Expert I10-15 yearsProvides supervisory oversight or subject matter expertise regarding various helping hands and facility management tasks, including systems maintenance, connectivity, cooling and power infrastructureBA and significant work experience in IT, network management, facility management
Lead Functional
Expert
Minimum 15 yearsProvides supervisory oversight or subject matter expertise regarding various helping hands and facility management tasks, including systems maintenance, connectivity, cooling and power infrastructureBA and significant work experience in IT, network management, facility management

Need More?

If you have a need you don’t see addressed above, please let us know. We are happy to provide you with a quote on custom work in addition to our standard service offerings — including helping you with compliance issues. Give us a call at (866) 5890-6125 for more information.